Parent Information CenterOver 100 Frequently Asked Questions

We created this comprehensive daycare information center to help families in Greece and across the Greater Rochester area make confident childcare decisions, with clear, helpful answers about enrollment, daily care, meals, safety, parent communication, policies, and school-age care.

1 — General Information

1. What ages do you care for?

We welcome children from approximately 3 months through age 12, subject to the age range and capacity authorized by the program’s current New York State license. Age-appropriate activities, learning opportunities, and care are provided based on each child’s developmental stage.

2. Where is Jasmine's Kingdom Daycare located?

We are conveniently located in Greece, New York (close to I-390/Latta Road), providing a safe, welcoming, home-based childcare environment for families throughout Greece, Rochester, Gates, Hilton, Irondequoit, Spencerport, and nearby communities.

3. Are you a licensed home daycare?

Yes. Jasmine’s Kingdom Daycare is licensed by the New York State Office of Children and Family Services (OCFS). Families may ask to review the program’s current license and inspection information.

4. What makes Jasmine's Kingdom Daycare different?

Our goal is to provide more than childcare — we strive to create a safe, nurturing environment where children feel encouraged to learn, explore, build confidence, and develop meaningful relationships. We emphasize individualized attention, open communication with families, and a welcoming atmosphere where every child is valued.

5. What are your hours?

Monday–Friday:
Hours: 7:00 AM–6:00 PM.

Closed Saturday and Sunday.

Please contact us should you need us outside of these hours.

6. Do you provide full-time and part-time care?

Yes.

Depending on availability, we may offer full-time, part-time, and other scheduling options.

Please contact us to discuss your family's needs.

7. How many children are enrolled at one time?

Enrollment is limited according to New York State licensing regulations to help ensure quality care and individualized attention.

8. Do you have a waiting list?

If no openings are currently available, families may request to be placed on our waiting list.

9. May I schedule a tour before enrolling?

Absolutely.

We encourage every family to visit before making a decision. A tour allows you to meet the provider, see the daycare environment, and ask questions.

Please use this form to schedule a tour at Jasmine's Kingdom Daycare.

10. Is there a cost for a tour?

No.

Tours are completely free and scheduled by appointment.
Please use this form to schedule a tour at Jasmine's Kingdom Daycare.

11. What happens if Jenny is unavailable or the daycare must close?

If Jenny is unavailable or the program must close, families will be notified as soon as reasonably possible. Review the Provider Unavailability & Closures Policy for notification, pickup, backup-care, reopening, and payment-adjustment information.

Read the Full Closure Policy

2 — Enrollment

1. How do I enroll my child?

Enrolling at Jasmine's Kingdom Daycare is designed to be simple and stress-free (See "Enrollment Checklist"). Our goal is to make the process as easy as possible while ensuring we have everything needed to provide the very best care for your child.

  1. Contact Us to discuss your childcare needs and ask any questions.
  2. Schedule a Personal Tour to meet the provider, explore our daycare, and determine whether Jasmine's Kingdom Daycare is the right fit for your family.
  3. Complete the Required Enrollment Forms and provide the requested information.
  4. Submit Any Required Documentation, including emergency contacts, health information, and any additional forms required for enrollment.
  5. Receive Enrollment Confirmation once all enrollment requirements have been completed and a space is available. We'll then confirm your child's official start date.

If you have questions at any point during the enrollment process, we're always happy to help. We look forward to welcoming your family and making your child's transition into our daycare as smooth and comfortable as possible.

2. What paperwork is required?

Before your child's first day, you'll be asked to complete the enrollment packet, which may include:

  • Enrollment Application
  • Emergency Contact Information
  • Authorized Pick-Up List
  • Child Health Information
  • Allergy & Dietary Information
  • Photo & Media Release Form
  • Parent Handbook Acknowledgement
  • Any additional forms required by New York State

We recommend completing all paperwork before your child's first day to ensure a smooth start.

3. Is a deposit required?

Any deposit or family-paid amount, if applicable, will be identified in writing before enrollment. For families receiving child care assistance, payments and any required parent share are handled under the applicable program rules and the signed enrollment and payment agreement.

4. Can I reserve a future opening?

Yes.

If your child will not need care immediately, you may request a future enrollment date, depending on availability. We recommend contacting us as early as possible, especially if you need care during a specific time of year.

5. Can siblings attend together?

Absolutely.

Whenever space allows, we are happy to care for siblings together. Having brothers and sisters attend the same daycare often provides comfort, familiarity, and convenience for families.

6. What should my child bring?

Every child should arrive with the items needed for a comfortable day.

Depending on your child’s age, this may include

  • a backpack
  • diapers and wipes
  • an extra change of clothes
  • a blanket or other approved rest item
  • and an appropriate comfort item

Families of infants must provide labeled bottles, formula or expressed breast milk, feeding supplies, and current feeding instructions. If a child requires parent-provided food because of an allergy, dietary restriction, or medical need, those labeled items should also be brought as arranged with Jenny. A complete checklist will be provided before the child’s first day.

7. What if my child has allergies?

Parents and guardians must inform Jenny of all known or suspected food, medication, pet, and environmental allergies; dietary restrictions; sensitivities; and related medical conditions before care begins and whenever the child’s needs change.

Jenny ordinarily provides meals and snacks, but a family may be required to provide:

  • approved food or beverages when an allergy, dietary restriction, or medical need cannot safely or reasonably be met through the regular meal arrangements. Required medical instructions, emergency plans, medications, and documentation must be supplied before care begins.

A home daycare cannot be guaranteed to be completely free of a particular allergen, so Jenny and the family will discuss whether the setting can safely meet the child’s individual needs.

8. Can my child start immediately?

If an opening is available and all required paperwork has been completed, your child may be able to begin shortly after enrollment.

Start dates depend on:

  • Space availability
  • Completion of enrollment documents
  • Any required health records
  • Mutual agreement on a start date

9. Is there a registration fee?

Any enrollment-related fee, if applicable, will be disclosed in writing before enrollment and must comply with the payment rules that apply to the family’s child care arrangement. No fee should be assumed from this website summary.

10. How will I know if a space is available?

Simply contact us using our online form, by email, by text message, or by phone.

We'll be happy to discuss:

  • Current openings
  • Future availability
  • Waiting list options
  • Age-specific availability
  • Your preferred start date

If a space is not immediately available, we'll let you know what options may be available.

11. Can I visit more than once?

Of course.

Choosing childcare is an important decision, and we understand that many parents appreciate visiting more than once before enrolling.

Additional visits may be arranged by appointment whenever possible.

We want every family to feel confident and comfortable with their decision.

12. Do you offer trial days?

Depending on availability and current enrollment policies, trial visits or transition days may be available for some families.

These visits can help children become familiar with their new environment while giving parents additional peace of mind.

Please contact us to discuss whether a trial visit would be appropriate for your child.

Enrollment Checklist

Start by scheduling a tour using our convenient form.

> Complete Enrollment Forms

> Submit Required Documents

> Confirm Your Start Date

> Welcome to Jasmine's Kingdom Daycare!

3 — Daily Care & Routine

1. What does a typical day look like?

Each day follows a consistent but flexible routine intended to help children feel secure while giving them opportunities to learn, play, rest, and grow.

Depending on the children’s ages and needs, the day may include welcome and free play, age-appropriate learning activities, creative arts and crafts, story time, music and movement, indoor and outdoor play, daycare-provided meals and snacks, rest or quiet time, and individual or group activities.

2. How much outdoor time do children receive?

    Weather permitting, children are encouraged to enjoy supervised outdoor play each day.

    Outdoor activities help children:

  • Develop motor skills
  • Build confidence
  • Stay physically active
  • Explore nature
  • Practice social skills
  • Enjoy fresh air

    Outdoor time may be adjusted during extreme weather conditions to ensure every child's safety and comfort.

3. Do children take naps?

Yes.

Children who normally nap are provided with a quiet, comfortable space to rest during the day.

Rest schedules are adjusted according to each child's age and individual needs whenever possible.

4. What if my child doesn't nap?

    Not every child sleeps during rest time — and that's perfectly okay.

    Children who remain awake will be encouraged to participate in quiet activities such as:

  • Reading books
  • Coloring
  • Puzzles
  • Quiet educational games
  • Independent play

    We strive to maintain a calm environment that allows resting children to sleep while providing appropriate activities for children who remain awake.

5. Are educational activities included?

  • Absolutely.

    Learning happens throughout the day through age-appropriate, hands-on activities designed to encourage curiosity, creativity, and confidence.

    Activities may include letters and numbers, colors and shapes, fine-motor practice, music and movement, story time, arts and crafts, science exploration, problem-solving, and social interaction.

    Children learn through play, exploration, and positive experiences.

6. Will my child have free play?

    Yes.

    Free play is an important part of healthy childhood development.

    It allows children to:

  • Explore their interests
  • Build creativity
  • Practice independence
  • Develop friendships
  • Improve communication skills
  • Strengthen problem-solving abilities

    A healthy balance of structured activities and free play helps children develop naturally.

7. How much screen time is allowed?

Our focus is on active learning, creativity, exploration, and social interaction rather than screen time.

Electronic devices are kept to an absolute minimum and are used only when appropriate for educational purposes or special activities.

Children spend most of their day interacting with people, toys, books, and hands-on learning experiences.

8. How do you encourage good behavior?

    We believe children learn best through kindness, patience, consistency, and positive reinforcement.

    We encourage positive behavior by:

  • Praising good choices
  • Setting clear expectations
  • Teaching respect and kindness
  • Helping children solve problems
  • Encouraging cooperation
  • Redirecting inappropriate behavior when necessary

    Our goal is to help children develop confidence, empathy, responsibility, and self-control.

9. How are conflicts between children handled?

    Learning to work through disagreements is an important part of childhood.

    When conflicts occur, we calmly guide children toward age-appropriate solutions by encouraging:

  • Listening
  • Sharing
  • Taking turns
  • Using kind words
  • Respecting others
  • Understanding feelings

    Whenever appropriate, conflicts become valuable learning opportunities rather than punishments.

10. Will my child make friends?

    Most children quickly become comfortable and begin building friendships through daily play and shared activities.

    Our welcoming environment encourages children to:

  • Play together
  • Learn cooperation
  • Build communication skills
  • Celebrate differences
  • Develop lasting friendships

    Every child is welcomed, respected, and encouraged to participate at their own pace.

11. Do children celebrate birthdays?

Yes.

Birthdays are wonderful opportunities to help children feel special.

Families are welcome to discuss simple birthday celebrations in advance.

If parents choose to provide birthday treats, we ask that all food follows our Nutrition Policy and considers any allergies or dietary restrictions of other enrolled children.

12. Can my child bring a favorite toy?

A comfort item or favorite toy may be appropriate during the adjustment period or for designated times.

However, because personal belongings can occasionally become lost, damaged, or create disagreements among children, we encourage families to bring only items approved in advance.

We appreciate your understanding and will happily discuss what is appropriate for your child's age and situation.

13. Do you celebrate holidays?

Seasonal activities and age-appropriate celebrations may be included throughout the year. Jenny will communicate with families in advance when a planned activity involves food, special materials, or participation choices. Families are encouraged to share cultural, religious, dietary, or personal considerations so children can be treated respectfully and included appropriately.

14. How do you help children adjust during their first few days?

Every child adjusts to a new care setting differently.

Jenny works with families to learn the child’s routines, preferences, comfort strategies, and any concerns before care begins.
During the first several days, children are given patience, reassurance, predictable routines, and time to become familiar with the environment.
Families are encouraged to keep goodbyes calm and consistent and may provide an approved comfort item when appropriate.

Jenny will communicate with the family if questions or concerns arise.

15. What should I expect on my child's first day?

Before the first day, families will receive information about required forms, labeled personal items, arrival procedures, and any feeding supplies the child needs.

At drop-off, parents and guardians should share important updates about the child’s sleep, meals, health, mood, medication, or routine.

Jenny will help the child settle in with patience, reassurance, and age-appropriate activities and will contact the family if a significant question or concern arises.

4 — Meals & Nutrition

1. Do I pack my child's lunch?

Normally, no.

Jenny provides meals and snacks during daycare hours.
A parent or guardian may be required to provide approved meals, snacks, beverages, or substitute foods when a child has an allergy, dietary restriction, sensitivity, or medical need that cannot safely or reasonably be met through the regular meal arrangements.

Families of infants must provide formula or expressed breast milk, labeled bottles, feeding supplies, and current feeding instructions.

2. What foods should I send?

    Because Jenny ordinarily provides meals and snacks, families should send food only when requested or approved in advance. This may be necessary for:

  • an allergy
  • dietary restriction
  • sensitivity
  • medical need
  • or other individual feeding requirement

  • Food from home must be safely packaged, clearly labeled with the child’s first and last name, and accompanied by any necessary storage, preparation, or serving instructions. See the Trusted Nutrition Resources below for additional guidance.

3. Are nuts allowed?

Because food allergies can be serious, Jasmine's Kingdom Daycare may limit or prohibit peanuts, tree nuts, or other allergens if a child enrolled in our program has a documented allergy.

Families will be notified whenever restrictions are necessary to help maintain a safe environment for everyone.

4. What about allergies?

Parents and guardians must notify Jenny of food allergies, dietary restrictions, sensitivities, and related medical conditions before care begins and whenever those needs change.

Jenny ordinarily provides meals and snacks.
Depending on the nature and severity of a child’s needs, the family may be required to provide approved meals, snacks, beverages, or substitute foods.
Required medical documentation and emergency instructions must be provided before care begins.

Although reasonable precautions are taken, the home cannot be guaranteed to be completely free of a particular food or allergen.

5. Do you provide drinks?

Fresh drinking water is available throughout the day.

Other beverages may be included as part of the child’s regular meal and snack arrangements.
Parents and guardians must provide formula or expressed breast milk for infants, along with labeled bottles, feeding supplies, and current instructions.

Any other special beverage required because of an allergy, dietary restriction, or medical need must be discussed with Jenny in advance.

6. Can bottles be warmed?

Yes.

Infant bottles may be warmed using appropriate food-handling practices and the family’s instructions.

Bottles will not be heated in a way that may create dangerous hot spots.

Parents and guardians must clearly label bottles and containers with the child’s first and last name and provide the required formula or expressed breast milk, feeding supplies, and current instructions.

7. Can food be heated?

Yes, when appropriate.

Food provided by the daycare and approved food brought from home may be heated and served using reasonable food-safety practices.

Any parent-provided food must arrive in suitable, clearly labeled containers with the necessary storage, heating, and serving instructions.

8. Can I send homemade food?

Only when it has been discussed and approved in advance.

Jenny ordinarily provides meals and snacks.
A family may be asked or permitted to provide homemade or commercially prepared food when a child has an allergy, dietary restriction, medical need, or other approved feeding requirement.

Food from home must be safely prepared, properly packaged, clearly labeled, and accompanied by any necessary instructions.

9. Can I send birthday treats?

Parents and guardians must obtain Jenny’s approval before bringing birthday treats or other food intended to be shared.

Approval depends on current allergies, dietary needs, food-safety practices, and applicable childcare requirements.
Families may be asked to provide commercially prepared and clearly labeled items or to choose a non-food way to celebrate.

Unapproved food will not be distributed to the children.

10. What if my child is a picky eater?

Selective eating is common during childhood.

Jenny provides a calm, supportive mealtime environment in which children may explore age-appropriate foods without being forced to eat.
Parents and guardians should share useful information about the child’s normal eating patterns, familiar foods, textures, and feeding concerns.

Jenny will communicate significant or recurring concerns and work with the family on an appropriate plan.

11. Should I label my child's lunch and containers?

When a family is asked or approved to provide food from home, all lunch bags, bottles, cups, food containers, and reusable utensils must be clearly labeled with the child’s first and last name.

Infant bottles and containers must also include any information required for safe storage, preparation, and use.

12. How should I pack foods that need to stay cold?

When approved food is brought from home, parents and guardians must package it safely and provide any necessary refrigeration, storage, preparation, and serving instructions.

Jenny can explain how food requiring refrigeration should be transported and delivered.

13. Can my child bring candy or soda?

Candy, soda, energy drinks, and other unapproved food or beverages should not be brought for a child’s regular meals or snacks.

Any food or drink sent from home must be discussed with Jenny when required by the child’s approved dietary or medical arrangements.

14. What if my child forgets their lunch?

Jenny ordinarily provides meals and snacks, so children do not normally need to bring a lunch.

If a child requires parent-provided food because of an approved allergy, dietary restriction, or medical arrangement and that food is forgotten, the parent or guardian must contact Jenny promptly so a safe plan can be determined.

15. Do children eat together?

Yes, whenever appropriate for their ages and feeding needs. Children eat daycare-provided meals and snacks together in a supervised, relaxed setting.

Shared mealtimes can help children practice age-appropriate independence, conversation, social skills, and table habits. Individual allergy, dietary, medical, and infant-feeding arrangements will still be followed.

Trusted Nutrition Resources for Families

Disclaimer: Links to third-party websites are provided for general information and convenience only. Jasmine’s Kingdom Daycare does not control, endorse, or guarantee external content and assumes no responsibility or liability for its accuracy, safety, availability, or use. Parents and guardians access and use these resources at their own discretion. External information should not replace guidance from a pediatrician or qualified healthcare professional.

Balanced-meal guidance, food-group information, parent handouts, activities, and child-friendly recipe cards.

Practical breakfast, lunch, supper, and snack recipes created for children, families, schools, and childcare programs.

Parent-friendly ideas for combining fruits, vegetables, whole grains, dairy or alternatives, and protein foods into nutritious snacks.

American Academy of Pediatrics guidance about water, milk, juice, sugary beverages, and age-appropriate hydration.

Age-specific information about introducing foods, feeding frequency, textures, choking hazards, recommended drinks, and foods to avoid or limit.

5 — Health & Safety

1. How do you keep the daycare clean?

Maintaining a clean, healthy environment is one of our highest priorities.

The daycare is cleaned and organized throughout the day, with additional cleaning performed as needed. High-touch surfaces, toys, tables, and commonly used areas are cleaned and sanitized regularly to help reduce the spread of germs.

We believe a clean environment helps children stay healthier while providing families with greater peace of mind.

2. What happens if my child gets sick?

    If your child becomes ill while attending daycare, we'll make them as comfortable as possible while minimizing contact with other children whenever appropriate.

    A parent or authorized emergency contact will be notified if your child develops symptoms that require early pickup, such as:

  • Fever
  • Vomiting
  • Diarrhea
  • Unexplained rash
  • Difficulty participating in normal activities
  • Any condition that may pose a risk to other children

    Please review our Illness Policy for additional information regarding exclusion and return-to-care guidelines.

3. What if my child gets hurt?

Children occasionally experience minor bumps and scrapes while playing and exploring.

Minor injuries will receive appropriate first aid, and parents will be informed according to the nature of the incident.

If a serious injury or medical emergency occurs, emergency medical services (911) will be contacted immediately, followed by notification of the child's parent or guardian.

The safety and well-being of every child is always our highest priority.

4. What happens during severe weather?

The safety of children always comes first.

In the event of severe weather, appropriate precautions will be taken based on the specific situation. Children will remain indoors or move to a designated safe area until conditions improve.

Parents will be notified whenever weather conditions affect daycare operations, delayed openings, or early closures.

5. How are emergencies handled?

    Jasmine's Kingdom Daycare maintains emergency procedures designed to respond quickly and calmly in unexpected situations.

    Emergency procedures include planning for:

  • Medical emergencies
  • Fire
  • Severe weather
  • Power outages
  • Building evacuations
  • Other unexpected events


  • Parents or emergency contacts will be notified as quickly as possible whenever an emergency directly affects their child.

6. Are smoke detectors installed?

Yes.

Smoke detectors, carbon monoxide detectors, and fire safety equipment are maintained in accordance with applicable safety requirements.

Regular testing and maintenance help ensure these safety devices remain in proper working order.

7. Do you have an evacuation plan?

Yes.

An emergency evacuation plan is maintained to help ensure the safe and orderly evacuation of children if necessary.

Children participate in age-appropriate emergency drills as required or recommended so they become familiar with emergency procedures in a calm and reassuring manner.

8. Are visitors allowed?

To help maintain a safe environment, access to the daycare is limited.

Parents, guardians, and authorized visitors are always welcome by appointment or as appropriate.

Unexpected visitors or individuals who are not authorized may not be permitted access to the daycare while children are in care.

The safety and security of every child always comes first.

9. How are toys sanitized?

Toys and learning materials are cleaned and sanitized on a regular basis and whenever necessary.

Items used by infants and toddlers, as well as frequently handled toys, receive additional attention to help reduce the spread of germs.

Damaged or unsafe toys are removed from use promptly.

10. What happens if another child is sick?

Helping prevent the spread of illness is important for everyone.

Children who meet the criteria outlined in our Illness Policy may be required to remain at home or be picked up if they become ill during the day.

Parents may be notified when appropriate if a communicable illness has been identified within the daycare while respecting the privacy of affected families.

11. How often are surfaces cleaned?

    Frequently touched surfaces are cleaned and sanitized throughout the day as needed.

    Examples include:

  • Tables
  • Chairs
  • Door handles
  • Light switches
  • Bathroom surfaces
  • Toys
  • Learning materials
  • High-touch play areas

    Additional cleaning is performed whenever necessary to help maintain a healthy environment for all children.

12. Is the outdoor play area fenced and secure?

Yes.

The outdoor play area is located in a fully enclosed backyard surrounded by a solid white privacy fence that is more than six feet tall. Because the fence extends around the entire backyard and is not see-through, it creates a private, clearly defined space where children can enjoy outdoor play.

13. Are pets allowed around the children?

No.

Jenny has a small dog in her home, but the dog is kept separate from the children during daycare hours. Parents and guardians must disclose any pet allergies or sensitivities during the initial meeting and before care begins so Jenny can discuss the child’s needs and whether the setting is appropriate.

14. What CPR and first-aid experience does Jenny have?

Jenny maintains the CPR and first-aid qualifications required for child care and follows applicable training and renewal requirements.

15. How do you prevent unauthorized pick-ups?

Children are released only to their parents, legal guardians, or individuals specifically authorized by a parent or guardian. When necessary, Jenny may request valid identification before releasing a child. If the person’s identity or authorization cannot be confirmed, the child will not be released.

16. What security measures are in place?

Jasmine’s Kingdom Daycare uses practical security measures throughout the day. Arrivals and departures are supervised, entry to the home is kept secure, and Jenny remains aware of everyone entering or leaving the daycare. Visitors must identify themselves, have a legitimate reason to be present, and are not permitted unrestricted access to childcare areas. Children are released only to parents, legal guardians, or individuals specifically authorized by a parent or guardian, and identification may be requested when necessary.

Our Commitment to Your Child's Safety

At Jasmine's Kingdom Daycare, every decision we make is guided by one simple principle:
Your child's safety, health, and well-being come first.
We are committed to maintaining a clean, secure, nurturing environment where children can learn, explore, and grow with confidence, while parents enjoy peace of mind knowing their child is receiving attentive, compassionate care.

6 — Parents

1. How will we communicate?

Open communication is an important part of providing excellent childcare.

We communicate with families through phone calls, text messages, email, and in-person conversations during drop-off and pick-up. We believe parents should feel informed, respected, and comfortable asking questions at any time.

Whenever appropriate, we'll also share important updates regarding your child's day, upcoming events, policy changes, or other important information.

2. Can I call during the day?

Yes.

Parents are welcome to call during business hours if they have an important question or concern.

Because caring for children is always our first priority, we may occasionally be unable to answer immediately. If that happens, please leave a voicemail or send a text message, and we'll return your call as soon as it is safe to do so.

3. Will I receive updates?

    Yes.

    We believe parents appreciate knowing how their child's day is going.

    Depending on your child's age and daily activities, updates may include information about:

  • Meals and snacks
  • Nap or rest time
  • Activities and learning experiences
  • Milestones and achievements
  • General well-being
  • Important announcements

    Our goal is to keep families informed while maintaining our focus on providing attentive care.

4. Can I text?

Absolutely.

Text messaging is often the quickest and most convenient way to communicate about routine questions, schedule changes, or absences.

While we may not always be able to respond immediately during childcare hours, we'll reply as soon as possible.

5. May I stop by unexpectedly?

We understand that parents want to feel connected to their child's daycare experience.

For the safety and comfort of all children, we ask that visits be scheduled whenever possible. This allows us to maintain daily routines and provide each child with our full attention.

If you need to stop by unexpectedly for an important reason, please contact us in advance whenever possible.

6. What if someone else picks up my child?

    Your child's safety is extremely important.

    Children will only be released to:

  • A parent or legal guardian
  • Individuals listed on your Authorized Pick-Up Form
  • Individuals approved by the parent in advance, when appropriate

    Identification may be requested before releasing a child to someone we do not personally know.

7. How do I report an absence?

If your child will be absent or arriving later than usual, please notify us as early as possible by phone, text message, or email.

Prompt communication helps us plan daily activities and ensures we know your child is safe.

8. Will you send pictures?

With your written permission through our Photo & Media Release Form, we may occasionally share photos of your child's activities or special moments.

Protecting your family's privacy is important to us. Photos will only be used in accordance with the permissions you have provided.

Parents may change or withdraw their photo permissions at any time by submitting an updated authorization.

9. Can I change my schedule?

We understand that family schedules sometimes change.

Whenever possible, we'll do our best to accommodate requested schedule changes based on availability and requirements.

Please provide as much advance notice as possible so we can determine whether your request can be accommodated.

10. How do I update emergency contacts?

    Keeping your emergency information current is very important.

    If your:

  • Address
  • Phone number
  • Email address
  • Emergency contacts
  • Authorized pick-up persons
  • Medical information

    changes at any time, please notify us as soon as possible so your child's records can be updated promptly.

    Current information helps us respond quickly should an emergency ever occur.

11. How quickly do you respond to messages?

We strive to respond to phone calls, text messages, and emails as promptly as possible. During childcare hours, our first responsibility is supervising the children, so responses may occasionally be delayed until it is safe to do so.

12. Will I receive advance notice of holidays or closings?

Yes.

Families will be notified in advance whenever possible regarding scheduled holidays, planned closures, or other important calendar changes.

13. How can I share concerns or suggestions?

We value open, respectful communication and welcome feedback from parents. If you have a question, concern, or suggestion, please speak with us directly. Working together helps create the best possible experience for every child.

14. What if my contact information changes?

Please let us know immediately if your phone number, email address, home address, employer, or emergency contacts change so we can keep your child's records accurate and up to date.

15. How do you protect my family's privacy?

All personal information provided during enrollment is treated confidentially and used only for childcare-related purposes, in accordance with our Privacy Policy and applicable laws. We never sell or share your personal information without your consent, except where required by law.

Our Promise to Parents

We believe the best childcare experience is built on trust, respect, and open communication.
At Jasmine's Kingdom Daycare, we are committed to partnering with families, listening to your concerns, celebrating your child's milestones, and working together to provide a safe, nurturing, and encouraging environment where every child can thrive.

7 — Policies

1. Holiday Schedule

Jasmine's Kingdom Daycare observes a number of holidays throughout the year to allow time for family, rest, and personal commitments.

A list of scheduled holiday closures will be provided to enrolled families in advance and may be updated annually. Whenever possible, parents will receive ample notice of upcoming closures.

We encourage families to review the holiday schedule each year when planning childcare arrangements.

2. Weather Closings

The safety of children and families always comes first.

In the event of severe weather or hazardous travel conditions, Jasmine's Kingdom Daycare may open late, close early, or remain closed when necessary.

Families will be notified as early as possible by phone, text message, or email regarding any changes to normal operating hours.

Whenever possible, we follow local weather conditions and exercise careful judgment when making closure decisions.

3. Late Pick-Up

We understand that unexpected situations can occasionally occur.

If you anticipate arriving later than your scheduled pick-up time, please contact us as soon as possible.

Repeated late pick-ups may result in additional fees, as outlined in your enrollment agreement. These policies help ensure fairness while respecting the provider's time and family responsibilities.

4. Vacation Policy

Families should give advance notice of planned vacations or extended absences. Attendance reporting and any payment or parent-share responsibility will be handled under the applicable child care assistance rules and the signed enrollment and payment agreement.

5. Payment Methods

Payment arrangements vary by family. Child care assistance payments are administered through the applicable government program and agency. Any required parent share or other family-paid amount, together with the accepted payment method and due date, will be stated in the signed enrollment and payment agreement.

6. Returned Payments

If a required family-paid amount cannot be processed, the family will be contacted promptly. Any next steps or permitted fee will follow the signed enrollment and payment agreement and applicable law or program rules.

7. Termination Policy

Services may end for reasons described in the Parent Handbook or enrollment agreement, including safety concerns, repeated policy violations, failure to meet an applicable payment responsibility, or circumstances in which the program cannot safely meet a child’s needs. Required notice and agency rules will be followed when applicable.

8. Privacy

Protecting your family's privacy is very important to us.

Personal information collected during enrollment is used only for childcare-related purposes and is handled with care and confidentiality.

For complete details regarding how information is collected, used, and protected, please review our Privacy Policy.

9. Photo Permission

    Photographs or videos of children will only be taken or shared according to the permissions granted by each parent or legal guardian.

    Families may choose whether their child's images may be used for:

  • Internal daycare purposes
  • Private communication with parents
  • Marketing materials
  • Website
  • Social media

    Parents may change or withdraw their consent at any time by completing an updated Photo & Media Release Form.

10. Parent Handbook

Each enrolled family will receive a Parent Handbook containing detailed information about Jasmine’s Kingdom Daycare’s policies, procedures, daily operations, and expectations.

The handbook covers enrollment, daily care, health and safety, illness procedures, meals and nutrition, communication, emergency planning, family responsibilities, and other important information.

View the Jasmine’s Kingdom Daycare Parent Handbook page or download the Parent Handbook PDF directly.

Please note that policies and requirements may change after the PDF is published. The current policy pages on this website contain the most up-to-date published information. Please contact Jenny with questions or to confirm current requirements.

11. What happens if I need emergency childcare outside my normal schedule?

If additional childcare is needed outside your regular schedule, please contact us as soon as possible. We'll do our best to accommodate your request based on availability, although additional care cannot be guaranteed.

12. Do you offer sibling discounts?

Payment arrangements are determined by the applicable child care assistance program rules and the family’s written enrollment and payment agreement. Any required parent share or other family-paid amount will be explained before enrollment. Jasmine’s Kingdom Daycare does not offer a separate sibling discount.

13. How often are policies updated?

Policies are reviewed periodically to reflect changes in licensing requirements, best practices, and daycare operations. Families will be notified whenever significant updates are made.

14. What happens if licensing regulations change?

Jasmine's Kingdom Daycare complies with applicable New York State childcare regulations. Policies and procedures may be updated as needed to remain compliant with current licensing requirements.

15. Where can I find important forms?

Many commonly used forms—including enrollment documents, emergency contact updates, and the Photo & Media Release Form—are available upon request and may also be accessible through our website.

Our Commitment to Families

Our policies are designed to provide a safe, respectful, and consistent environment for every child while supporting open communication with families.
By working together and following these guidelines, we can create a positive childcare experience where children feel secure, parents feel informed, and everyone is treated with kindness and respect.

8 — School-Age Children

1. Do you offer before-school care?

Yes, depending on availability.

Before-school care provides children with a safe, supervised environment before the school day begins. Children can enjoy a calm start to their morning while preparing for school.

Parents should contact Jasmine's Kingdom Daycare to discuss schedules, availability, and enrollment options.

2. Do you offer after-school care?

Yes,

depending on enrollment and scheduling availability.

After-school care gives school-age children a welcoming place to relax, enjoy a daycare-provided snack, complete homework when needed, and participate in age-appropriate activities until pickup.

A family may need to provide an approved substitute snack when required by the child’s allergy, dietary restriction, or medical needs.

3. Will my child receive homework time?

Absolutely.

Children who have homework will be given a quiet, supervised space where they can complete assignments.

While we encourage responsibility and good study habits, homework remains the student's responsibility. Assistance may be provided when appropriate, but Jasmine's Kingdom Daycare cannot guarantee one-on-one tutoring.

4. What kinds of activities are offered during the summer?

    Summer provides wonderful opportunities for learning through fun experiences.

    Depending on the children's ages and interests, activities may include:

  • Outdoor play
  • Arts and crafts
  • Reading time
  • Nature exploration
  • Water play (when appropriate)
  • Educational games
  • Science activities
  • Music and movement
  • Creative projects
  • Seasonal celebrations

    Our goal is to keep children active, engaged, and having fun throughout the summer months.

5. What happens during school breaks and holidays?

School holidays and breaks often require additional childcare for working families.

Whenever possible and space is available, Jasmine's Kingdom Daycare welcomes school-age children during scheduled school vacations, holiday breaks, and teacher conference days.

Please contact us in advance regarding availability.

6. Do you provide transportation?

Transportation services may be available depending on licensing requirements, scheduling, and local school arrangements.

If transportation is offered, complete details regarding participating schools, schedules, safety procedures, and required authorizations will be provided during enrollment.

If transportation is not currently available, we will gladly discuss alternative arrangements with families.

7. Will older children have independent play time?

    Yes.

    Older children benefit from having opportunities to make age-appropriate choices and enjoy supervised independent activities.

    Depending on their age and interests, independent activities may include:

  • Reading
  • Homework
  • Board games
  • Building activities
  • Arts and crafts
  • Creative projects
  • Educational games

    Independent play always takes place under appropriate adult supervision.

8. What activities are available for older children?

    School-age children enjoy activities designed specifically for their age and interests.

    Examples may include:

  • STEM-inspired projects
  • Arts and crafts
  • Reading challenges
  • Team games
  • Outdoor recreation
  • Creative building activities
  • Science experiments
  • Problem-solving games
  • Music
  • Group projects
  • Leadership opportunities
  • Age-appropriate educational activities

    Our goal is to provide a balance of learning, creativity, physical activity, and relaxation in a fun, supportive environment.

9. Can siblings of different ages attend together?

Yes.

Whenever possible, siblings are welcome to attend together. Activities are planned to meet the developmental needs of different age groups while providing opportunities for siblings to spend time together throughout the day.

10. Will my child have time to relax after school?

Yes.

We understand that many children need time to unwind after a busy school day. Children are encouraged to relax, enjoy a snack, socialize with friends, and participate in activities at a comfortable pace.

11. Can my child read quietly if they don't want to participate?

Absolutely.

We recognize that every child has different interests and energy levels. Children may choose quiet activities such as reading, drawing, or independent play when appropriate.

12. How do you keep older children engaged?

We offer a variety of age-appropriate activities that encourage creativity, problem-solving, teamwork, and independence.

Activities are rotated regularly to keep children interested while supporting their continued learning and development.

13. Can school-age children help younger children?

When appropriate and always under close supervision, older children may be encouraged to model kindness, patience, and leadership through positive interactions with younger children.

These experiences can help build confidence, responsibility, and empathy while maintaining appropriate boundaries and ensuring every child's safety.

You have a question that was not listed and answered above?

Please contact us and make sure you ask us your question.
Provide as many details and/or information to ensure you receive the best possible answer to your question.

Ask Jasmine’s Kingdom Daycare a question